RecipeAgents / Recipes / Support

Draft replies to Google reviews

New Google review in, draft reply out, written in your voice for both the five-star and the two-star.

Download it

• n8n workflow (.json)Import in n8n: Workflows → Import from file. Then connect your credentials.
• Zapier blueprint (.md)Step-by-step rebuild guide. Zapier has no public import format, so this isn't one-click.
• Open the Zap editorCreate a new Zap and follow the blueprint.

The n8n file has three nodes (trigger, AI step, output) plus a read-me note. We check that its JSON structure is valid, but we haven't run every file in a live n8n instance, so test it with sample data before you switch it on.

Steps

1. Trigger: new review.
2. AI step drafts a reply.
3. Send the draft to you for approval; post it manually or via the integration.

The prompt

Draft a reply to this {{stars}}-star review in a warm, plain voice. 5–4 stars: thank them, mention one specific thing they said. 1–3 stars: thank, acknowledge the specific issue, no excuses, offer a direct contact. Under 60 words. Never offer refunds or discounts. Review: {{text}}

Sample run

2 stars: 'Coffee was good but waited 25 minutes for a sandwich.'

Thanks for telling us. Twenty-five minutes for a sandwich is too long, and we're sorry. Glad the coffee was good! If you're up for it, email us at hello@… and we'll make the next visit better.

Where it breaks

• Promising things. Banning refund and discount offers is in the prompt for a reason.
• Anything customer-facing or money-related. Keep a human approval step until you've watched a few dozen runs and trust it.

Tool names and pricing change often, so check each tool's current docs before you build. Times on this page are estimates, not measurements.

More support recipes

• Draft support replies from your help docs
• Flag upset customers before they churn
• Find the questions your FAQ doesn't answer

All collections · Full inbox-triage walkthrough